Bashar Pwp
map-marker Orlando, Florida

I arrived 10 minutes before my shuttle time was over. No one ever answered or showed up for me, and I am stranded at the airport now I can’t contact autorental.com because they don’t publish a phone n

this is poor customer service. This is for communication. Its really *** to leave. Someone stranded at the airport.
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Jo C Zqi

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Verified Reviewer
| map-marker Phoenix, Arizona

Fraud

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This company is a complete fraud. It sends you to wiseguys and then the rental company won't give you the carunr
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Loss:
$900
Pros:
  • Zero pros
Cons:
  • Stole our money

Preferred solution: Full refund

User's recommendation: Run!

DAMIAN I Ykg

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Verified Reviewer
| map-marker Binghamton, New York

Unable to ask a representative to show me how to get the $7.95 a day rentals or the 70%off enterprise discount and even$25 a day car rental rates that's all over the rental car websites.

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Somebody tell me why a rental car searching for the lowest rates and initially showing on their webpage " Get car rentals in El Paso for $7.95/day " or at Hopper " Get car rentals for $15/ day in El Paso" BUT THEN WHEN YOU TAP " GET RATES" AND GO through their search engine no matter if I change dates cities states beginning of the week end of week or weekends or not I nor several of my friends can never find those low rates. Tell me where are they so I can rent them instead of the $50 , $60 and $75 A day rates your search engine tries to stick me in? Give us these discounts or remove those false prices off your websites and any of your companies websites you've hired to get customers

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Loss:
$274

Preferred solution: Price reduction

DAMIAN I Ykg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Malden, Massachusetts

Deceptive and false rental rates on their website and their partners

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I can't get a person to tell me where, when and for how long a customer can get their webpage advertised low low rental car rates. Companies like Priceline, Hopper and other online companies similar to Autorentals.com never seems to provide these advertised low rental car rates no matter when , where or for any length of time you enter into their search for lowest rates engine.

Totally wrong and I'm willing to bet a jury would agree after I provide them with verified documentation of receipts from their records and of the thousands and thousands of dissatisfied customers I will provide. steel_mdi@***.com MD Iwanski

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Loss:
$2500

Preferred solution: Compensation for false rental prices and for pain and suffering

Larry H Ioe

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Verified Reviewer
| map-marker Binghamton, New York

Bad experience using a company you favor.

You favored a rental car company called Easirental. They were absolutely horrible to deal with.

The office was out of the way from the airport in a gravel parking lot with NO WIFI service. I could not bring up my personal information using my I-phone to retrieve my insurance coverage. They would not allow me to use their plugged in computer to search for my insurance company, and forced me to have to use their coverage or I could not rent the car. No where to go, I was from out of state, carrying luggage.

Easi-Rental employee was very rude, telling me to come back tomorrow, but I paid for that day! I somehow would like to be reinbursed for having to use their insurance, or I would have had to walk.

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Loss:
$220
Pros:
  • Shop prices
Cons:
  • Shop no frills car rentals

Preferred solution: Full refund

User's recommendation: Don't use EasiRental referred by AutoRental.

2 comments
Guest

Can’t you access the internet with your data plan? You don’t need WiFi .

Carolyn P Oyn

Taste of Home will not let you inscribe on your email

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Anonymous
map-marker Worcester, Massachusetts

Customer service question

I often travel to Roatan, Honduras.. When I rent a car online, they will not honor the reservation when I arrive. This applies to all the rental agencies, on the island. WHy do yo still offer on line reservations if no one will honor them?
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Azhar H Exw

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Verified Reviewer
| map-marker Seville, Andalusia

I booked a rental car from autorentals.com

Original review Sep 29, 2023
i booked a rental car from autorentales.com and they give me a quote of $189.64CAD everything included. but they are scam company. they charged me $702.56CAD. i'm trying to reach out these guy and they don't have any customer number. just a fraud company. please be careful when you guys dealing with autorentals.
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Loss:
$425
Pros:
  • Offer very good price
Cons:
  • Actually bait
  • Not a good price

Preferred solution: Price reduction

User's recommendation: Don't Trust this company

Darren V Wka

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Verified Reviewer
| map-marker Wakefield, England

Refund

I booked a car for the 04/08/23 then cancelled it the same say and I'm still waiting for the £278.08 to be refunded booking ref 116486**** please can you get this sorted out ASAP Regards Darren 16 days later still no contact form autorentals now got my bank involved to retrieve my money
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Joe H Suk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Double charges of fees and taxes

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AutoRentals - Double charges of fees and taxes
AutoRentals - Double charges of fees and taxes - Image 2
AutoRentals - Double charges of fees and taxes - Image 3
Confirmation #K443452****. Rented a car at Victoria airport on April 22/23. Was double charged for fees and taxes. Auto Rentals US $37.34 and Hertz CAN $51.27. Contacted Hertz, and told me I should be reimbursed by Auto Rentals. Thks Joe
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Loss:
$50

Preferred solution: Full refund

User's recommendation: Beware

Regino Iuk

Bad service and no response

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Awful experience. If you need to contact them for customer service, they wont answer and you need to leave a voice mail.

They wont call you back for 3 weeks. Even then, your issue wont be solved. They will fraudulently charge your credit card for services not received. You will be stuck fighting with a company that wont answer you.

As an update: I did in fact provide proof of my auto liability coverage to the rental agent at EasiRent.

In fact, he spoke with my insurance company that says Im covered for both collision and liability and this coverage is in Canada and extends to USA car rentals. He refused to accept this and discriminated against me as Im Canadian even after showing my proof of insurance and verifying with my insurance company. Your company (AutoRentals.com) charged me the fees for a rental that was refused by the vendor, not by myself. It is therefore a fact that your company is unethical in charging and handling customer complaints with respect and courtesy.

I find it funny that you would rather reply to customers on online review forums and not even call them back to handle the issue directly with the people you have incorrectly charged. This goes to show how you hide from customers. No customer service rep will answer calls. Just a voice mail box that is never answered.

To get any attention you must write a review OR order a stop payment on your credit card. Look up OCPF 27 and you will see that residents of Ontario that have car insurance extends to car rentals in both Canada and the USA. The proof of my liability insurance has been submitted to my credit card company who is disputing this charge. They have the full evidence that I did in fact have liability coverage and was wrongfully denied my car rental in an effort to force me to buy their insurance.

This company just wants to take advantage of customers!! I showed proof of my liability insurance and was still denied my rental as they said it was Canadian, despite it covering me in both countries.

If you want your money stolen, and aggravation then book with this company!! When youre at the rental counter and there is an issue, no one will answer or help you from autorentals.com!

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Loss:
$92
Cons:
  • No reply
  • No service
  • Refuse to refund

Preferred solution: Full refund

User's recommendation: Don’t rent here!

Brian M Ndf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Alora, Malaga

Non return of fuel deposit

I rented a car with dollar car rental at Fuereventura airport on the 24st dec 2022 and returned it on 31st dec 2022 the girl that checked the car said every thing was perfect and our deposit of 150euros would be returned automatically in a few days, we still have not received it. our confirmation no is K346098**** can you please help us... regards Brian Mounsey
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Patricia C Yzh
map-marker Frederick, Maryland

I RENTED A CAR BUT I PUT DOWN THE. WRONG PICK UP AIRPORT MY NAME IS PATRICIA CATALANO AT patcatalano1@***.com

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I RENTED A CAR BUT I PUT DOWN THE WRONG PICK UP AIRPORT I NEED TO PICK THE CAR UP AT SAV INSTEAD OF ATL . I NEED TO CANCEL TUR RENTAL OR CHANGE THE PICK UP AIRPORT FROM ATL GO SAV CAN HOU CALL ME ON 302500**** TO LET ME KNOW WHAG I CAN DO. I DID NOT GET A EMAIL FROM YOU GUYS AFTER I RENTED THE CAR. MY EMAIL IS patcatalano1@***.com
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Preferred solution: Let the company propose a solution

Anonymous
map-marker San Marcos, California

The is a scam...cancellation policy cleverly written so customer thinks that if they cancel more than 48 hrs. in advance they get a full refund...Not so...they will chaege you $40 for doing nothing!

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The above just happened to me...The reply was, essentially, tough luck! When you get to the rental counter, expect more surprises.
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User's recommendation: Pay a little more and go elsewhere....like COSTCO car rental. You will get no satisfaction from this company based in Eastern Europe.

Tyron G Rmy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund of my rental car reservation I never received

Reserved the car . Then went to pick up didnt have size so was offer a bigger size for more money i didnt have.I was still charged and Im demanding my refund. Thank you
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Preferred solution: Full refund

User's recommendation: Go direct to rental car company

Ander S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bilbao, Basque Country

Renting age

Hi, I am a 20 year old driver and I am interested in renting a car in july in Malt. It seems that I can do it quite easily from your web page, and it does not specify if there is an extra fee to pay due to my age, or if there is one I cannot find it. I was wondering if you could explain to me how these fees work, if there are any. Thank you in advance, Ander Sabater
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Preferred solution: Information

paul k Gip

Despite receipt saying zero balance and 2nd driver included was charged at pickup extra $103

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booked a rental car with autorentals in denver through Thrifty. The receipt I got from auto rental specifically indicates that 2nd driver included. and since I prepaid zero do at pickup. picked up the car and thrifty had no knowledgeof the 2nd driver. I was charged extra $103. This company is a scam do not use them!do not
View full review
Loss:
$103
Cons:
  • Scam website

Preferred solution: Price reduction

User's recommendation: do not book with them

About

Summary

AutoRentals specializes in car rental. Company headquarters is based in Washington, New York, USA. AutoRentals operates in Central America, North America, and Europe. The company offers economy cars, compact cars, SUVs, luxury cars, and standard cars. Сar reservation is performed online. Residents of any country should have international driver’s license to rent a car. The company has over 80 locations. It is also represented in most US airports including Los Angeles International Airport and Washington Ronald Reagan International Airport. AutoRentals accepts reservation cancellation without any fee. It also offers one way rental services. Available payment options are Visa and MasterCard. Customer service is provided during normal business hours.

AutoRentals reviews and complaints

AutoRentals is ranked 140 out of 569 in Rentals category

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