AutoRentals
AutoRentals Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AutoRentals has 1.4 star rating based on 23 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Car rental pricing, Prices, Offer very good price.
Cons: Staff availability, No car with reseration, 750.Recent recommendations regarding this business are as follows: "Run!", "Don't use EasiRental referred by AutoRental.", "Don't Trust this company", "Beware", "Don’t rent here!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AutoRentals has 1.4 star rating based on 23 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Car rental pricing, Prices, Offer very good price.
Cons: Staff availability, No car with reseration, 750.Recent recommendations regarding this business are as follows: "Run!", "Don't use EasiRental referred by AutoRental.", "Don't Trust this company", "Beware", "Don’t rent here!".
Most users ask AutoRentals for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
I arrived 10 minutes before my shuttle time was over. No one ever answered or showed up for me, and I am stranded at the airport now I can’t contact autorental.com because they don’t publish a phone n
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Verified Reviewer | Phoenix, ArizonaFraud
- Zero pros
- Stole our money
Preferred solution: Full refund
User's recommendation: Run!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Binghamton, New YorkUnable to ask a representative to show me how to get the $7.95 a day rentals or the 70%off enterprise discount and even$25 a day car rental rates that's all over the rental car websites.
Somebody tell me why a rental car searching for the lowest rates and initially showing on their webpage " Get car rentals in El Paso for $7.95/day " or at Hopper " Get car rentals for $15/ day in El Paso" BUT THEN WHEN YOU TAP " GET RATES" AND GO through their search engine no matter if I change dates cities states beginning of the week end of week or weekends or not I nor several of my friends can never find those low rates. Tell me where are they so I can rent them instead of the $50 , $60 and $75 A day rates your search engine tries to stick me in? Give us these discounts or remove those false prices off your websites and any of your companies websites you've hired to get customers
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Malden, MassachusettsDeceptive and false rental rates on their website and their partners
I can't get a person to tell me where, when and for how long a customer can get their webpage advertised low low rental car rates. Companies like Priceline, Hopper and other online companies similar to Autorentals.com never seems to provide these advertised low rental car rates no matter when , where or for any length of time you enter into their search for lowest rates engine.
Totally wrong and I'm willing to bet a jury would agree after I provide them with verified documentation of receipts from their records and of the thousands and thousands of dissatisfied customers I will provide. steel_mdi@***.com MD Iwanski
Preferred solution: Compensation for false rental prices and for pain and suffering
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Binghamton, New YorkBad experience using a company you favor.
You favored a rental car company called Easirental. They were absolutely horrible to deal with.
The office was out of the way from the airport in a gravel parking lot with NO WIFI service. I could not bring up my personal information using my I-phone to retrieve my insurance coverage. They would not allow me to use their plugged in computer to search for my insurance company, and forced me to have to use their coverage or I could not rent the car. No where to go, I was from out of state, carrying luggage.
Easi-Rental employee was very rude, telling me to come back tomorrow, but I paid for that day! I somehow would like to be reinbursed for having to use their insurance, or I would have had to walk.
- Shop prices
- Shop no frills car rentals
Preferred solution: Full refund
User's recommendation: Don't use EasiRental referred by AutoRental.
Customer service question
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Verified Reviewer | Seville, AndalusiaI booked a rental car from autorentals.com
- Offer very good price
- Actually bait
- Not a good price
Preferred solution: Price reduction
User's recommendation: Don't Trust this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wakefield, EnglandRefund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble charges of fees and taxes
Preferred solution: Full refund
User's recommendation: Beware
Bad service and no response
Awful experience. If you need to contact them for customer service, they wont answer and you need to leave a voice mail.
They wont call you back for 3 weeks. Even then, your issue wont be solved. They will fraudulently charge your credit card for services not received. You will be stuck fighting with a company that wont answer you.
As an update: I did in fact provide proof of my auto liability coverage to the rental agent at EasiRent.
In fact, he spoke with my insurance company that says Im covered for both collision and liability and this coverage is in Canada and extends to USA car rentals. He refused to accept this and discriminated against me as Im Canadian even after showing my proof of insurance and verifying with my insurance company. Your company (AutoRentals.com) charged me the fees for a rental that was refused by the vendor, not by myself. It is therefore a fact that your company is unethical in charging and handling customer complaints with respect and courtesy.
I find it funny that you would rather reply to customers on online review forums and not even call them back to handle the issue directly with the people you have incorrectly charged. This goes to show how you hide from customers. No customer service rep will answer calls. Just a voice mail box that is never answered.
To get any attention you must write a review OR order a stop payment on your credit card. Look up OCPF 27 and you will see that residents of Ontario that have car insurance extends to car rentals in both Canada and the USA. The proof of my liability insurance has been submitted to my credit card company who is disputing this charge. They have the full evidence that I did in fact have liability coverage and was wrongfully denied my car rental in an effort to force me to buy their insurance.
This company just wants to take advantage of customers!! I showed proof of my liability insurance and was still denied my rental as they said it was Canadian, despite it covering me in both countries.
If you want your money stolen, and aggravation then book with this company!! When youre at the rental counter and there is an issue, no one will answer or help you from autorentals.com!
- No reply
- No service
- Refuse to refund
Preferred solution: Full refund
User's recommendation: Don’t rent here!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Alora, MalagaNon return of fuel deposit
I RENTED A CAR BUT I PUT DOWN THE. WRONG PICK UP AIRPORT MY NAME IS PATRICIA CATALANO AT patcatalano1@***.com
Preferred solution: Let the company propose a solution
The is a scam...cancellation policy cleverly written so customer thinks that if they cancel more than 48 hrs. in advance they get a full refund...Not so...they will chaege you $40 for doing nothing!
User's recommendation: Pay a little more and go elsewhere....like COSTCO car rental. You will get no satisfaction from this company based in Eastern Europe.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund of my rental car reservation I never received
Preferred solution: Full refund
User's recommendation: Go direct to rental car company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bilbao, Basque CountryRenting age
Preferred solution: Information
Despite receipt saying zero balance and 2nd driver included was charged at pickup extra $103
- Scam website
Preferred solution: Price reduction
User's recommendation: do not book with them
About
AutoRentals specializes in car rental. Company headquarters is based in Washington, New York, USA. AutoRentals operates in Central America, North America, and Europe. The company offers economy cars, compact cars, SUVs, luxury cars, and standard cars. Сar reservation is performed online. Residents of any country should have international driver’s license to rent a car. The company has over 80 locations. It is also represented in most US airports including Los Angeles International Airport and Washington Ronald Reagan International Airport. AutoRentals accepts reservation cancellation without any fee. It also offers one way rental services. Available payment options are Visa and MasterCard. Customer service is provided during normal business hours.
AutoRentals is ranked 140 out of 569 in Rentals category
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